Privacy Policy

Effective Date: 18 July 2025

This Privacy Policy outlines how personal information is collected, used, disclosed, and stored in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to all interactions with our agency, including through our website, in-person communications, phone calls, and email correspondence.

1. Collection of Personal Information

We may collect personal information such as:

Full name
Contact details (phone number, email address, residential address)
Employment and income details
Property ownership or tenancy history
Identification documents
References from third parties
Website usage data (e.g. IP address, browser type)

This information may be collected when you:

Enquire about a property or our services
Submit a rental application or register for an inspection
Request a property appraisal or list your property with us
Visit or interact with our website
Communicate with us directly by phone, email, post, or in person

2. Use of Personal Information

We use personal information for the following purposes:

To respond to your enquiries
To assist with buying, selling, renting, or managing property
To conduct tenancy checks, reference checks, and prepare tenancy agreements
To coordinate repairs or communicate with service providers
To send marketing communications, if consent has been provided
To comply with legal obligations or regulatory requirements

3. Disclosure of Personal Information

We may disclose your personal information to:

Property owners, tenants, buyers, and sellers
Contractors and tradespeople for repairs or maintenance
Solicitors, conveyancers, financial institutions, or insurance providers
Tenancy databases and reference-checking agencies
Government or regulatory authorities, when legally required

We do not sell or rent your personal information to third parties.

4. Website and Cookies

When you visit our website, information may be automatically collected through cookies and tracking technologies. This includes:

IP address
Browser and device type
Pages visited
Time spent on site

Cookies help us improve website functionality and user experience. You can adjust your browser settings to disable cookies; however, some features of the website may not function correctly.

5. Security of Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and procedural safeguards.

Personal information that is no longer required is securely destroyed or de-identified in accordance with applicable laws.

6. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. Requests can be made using the contact details provided below. We may require verification of your identity before processing your request.

7. Overseas Disclosure

Your personal information is generally not disclosed to overseas recipients. If it is necessary to do so (e.g. via a third-party cloud provider), we will ensure appropriate data protection measures are in place as required under the Privacy Act.

8. Changes to This Policy

This Privacy Policy may be updated from time to time. The most recent version will be published on our website with the revised effective date. Your continued use of our services after any updates constitutes acceptance of the revised policy.

9. Contact Us

For privacy-related enquiries, requests, or complaints, please contact:

Gloria Day Real Estate
PO Box 660
Bribie Island QLD 4507
Email: info@gloriaday.com.au